Keeping You and Your Data Safe
The security and privacy of our users and partners matter to us. We are committed to keep your personal information as secure as possible.
Spot The Signs
Everyone has an important role to play in safeguarding our personal data. When we receive emails, text messages, or calls from unknown sources, do be alert and stay vigilant. Here are some ways to spot signs of potential scams:
Beware of impersonation scams
Government officials will NEVER do these things over a phone call:
- Ask you to transfer money;
- Ask you to disclose bank log-in details;
- Ask you to install mobile apps from unofficial app stores;
- Transfer your call to Police.
If you receive an SMS from the government, make sure it is sent from the gov.sg SMS Sender ID*.
Scammers may cite your personal information (e.g. name or NRIC number) to appear legitimate. Do not automatically trust someone just because he/she has your personal information.
Call the 24/7 ScamShield Helpline at 1799 when in doubt.
*Exceptions apply for National Service call-ups and emergency services. Read more about
the exceptions.
Authenticity verification
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Click only on links from trusted sources.
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To ensure that a URL genuinely leads to the official CHAS website or its related pages, always check the website domain. The official CHAS website domain ends with “chas.sg".
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A domain forms the first part of a URL. If a https:// prefix is included in the URL, the domain comes immediately after it. Such an example would be our website
https://www.chas.sg.
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When in doubt, search for the organisation's website directly using search engines to ascertain the legitimacy of the website.
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After landing on the web page, be extra vigilant before providing any sensitive information such as personal particulars or account login details, for example user ID and password. Look out for valid encryption certificates by checking the padlock in the browser's address bar.
Keep personal and financial information confidential
- Protect your credentials and devices. Do not reveal your personal account details, Singpass information, or passwords to anyone.
- Never click on any suspicious URLs from SMSes or emails from unknown sources. Pay particular attention to any misspelling, substitution of letters, and/or deliberate shifting of “chas.sg" to other parts of the URL.
- Do not leave your devices unattended while online transactions are being processed.
- Always remember to log out from your account after you have completed your online transactions.
Get Help
If you suspect that you have been a victim of online scams, or have suspicious activity to report, you can reach out to:
Police
CHAS
Contact us if you wish to verify the identity of callers from CHAS. Do note down their full name, division, and the date and time of the call.
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Hotline: 1800-275-2427 (1800-ASK-CHAS)
- Operating Hours: Monday to Friday from 8.30am to 6.00pm (excluding Public Holidays)
