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CHAS FAQs

· General

What is the Community Health Assist Scheme (CHAS)?

The Community Health Assist Scheme (CHAS) enables all Singapore Citizens, including Pioneer Generation (PG) and Merdeka Generation (MG) cardholders, to receive subsidies for medical and/or dental care* at participating General Practitioner (GP) and dental clinics.

*Only for CHAS Blue/Orange, MG and PG cardholders

What does CHAS cover?

The table below shows the different conditions that CHAS covers.

Common Illnesses^ Chronic Conditions Dental Services^
  • Abdominal pain
  • Cough, cold, flu
  • Diarrhoea
  • Fever
  • Headache
  • Skin infection and rashes
  • Sore eyes
  • Urinary tract infection
(List is not exhaustive)  
  • Anxiety+
  • Asthma
  • Benign Prostatic Hyperplasia
  • Bipolar Disorder+
  • Chronic Obstructive Pulmonary Disease
  • Dementia
  • Diabetes Mellitus (DM) (including Pre-Diabetes)
  • Epilepsy
  • Hypertension (High blood pressure)
  • Ischaemic Heart Disease
  • Lipid Disorders (e.g. High cholesterol)
  • Major Depression+
  • Chronic Kidney Disease (Nephritis/Nephrosis)
  • Osteoarthritis
  • Osteoporosis
  • Parkinson's Disease
  • Psoriasis
  • Rheumatoid Arthritis
  • Schizophrenia+
  • Stroke
 
  • Consultation*
  • Extraction*
  • Filling*
  • Removable Denture
  • Denture Reline/Repair
  • Permanent Crown
  • Re-cementation*
  • Root Canal Treatment
  • Polishing*
  • Scaling*
  • Topical fluoride*
  • X-Ray*
 

 

^ Not applicable for CHAS Green Tier

* Not applicable for CHAS Orange Tier

+ Only claimable at selected clinics. Please call the CHAS hotline 1800-275-2427 (1800-ASK-CHAS) for more information.

Who is eligible for CHAS?

All Singapore Citizens are eligible for CHAS. The CHAS benefits will be tiered according to household monthly income per person or the Annual Value (AV) of the home, as indicated in the table below:

CHAS Criteria 

CHAS Green 

CHAS Orange 

CHAS Blue 

^Household monthly income per person (for households with income) 

Above $2,000

$1,201 - $2,000

$1,200 and below

^^Annual Value (AV) of home (for households with no income) 

Above $21,000

$13,001 - $21,000

$13,000 and below

^ Household monthly income per person is the total gross household monthly income divided by total number of family members living together. Gross monthly income refers to your basic employment income, trade/self-employed income, overtime pay, allowances, cash awards, commissions, and bonuses. 

^^ The AV of your home is the estimated annual rent if it is rented out. It is assessed by IRAS. 

While every Singapore Citizen is eligible for CHAS, the enrolment onto CHAS is still on an application basis. To enjoy subsidies under CHAS, households are required to submit an application.

Singapore Citizens who have the Public Assistance (PA) card do not need to apply for CHAS, as they can already receive full CHAS subsidies by showing the PA card.

What subsidies can I receive under CHAS?

The colour of the CHAS card indicates the subsidy tier that cardholders are entitled to, namely the CHAS Blue, Orange or Green tier. All Pioneer Generation (PG) and Merdeka Generation (MG) seniors also receive special subsidies at CHAS clinics.

The amount that cardholders pay will be based on the fees charged by the clinic, minus the CHAS subsidies. Cardholders may wish to check with CHAS clinics on their fees before receiving treatment at each visit.

Please note that by using their CHAS/MG/PG cards and/or accepting CHAS subsidies at a CHAS clinic, cardholders agree to allow their doctor/dentist to disclose their personal information to the Ministry of Health (including its authorised agents). Please click here for more details on the patient consent clauses for CHAS.

The table below summarises the subsidies that cardholders can receive, depending on the colour of their card.

CHAS Subsidy Table (Nov 2019) Click here to view the full image. 

If my household income level changes within the validity period, will I be moved from one subsidy tier to the next?

Changes in income within the validity period will not change the subsidy tier that you are eligible for.

Do CHAS cards have a validity period? What should I do when my card expires?

Unless otherwise indicated, CHAS cards typically have a validity period of 2 years. For existing cardholders, you will have your cards automatically processed for renewal 3 months before expiry if there are no significant changes in your household composition. You will be assessed for a CHAS tier based on your latest household circumstances and will receive a letter enclosing your new CHAS card.

All other cardholders who do not undergo auto-renewal will receive a renewal invitation letter by mail, and will need to submit a renewal application to continue receiving CHAS subsidies after their current card expires. They may submit a renewal application online at www.chas.sg/apply, by logging in with their SingPass account. Alternatively, they may complete and sign the hardcopy form, and mail it to Bukit Merah Central Post Office, P.O. Box 680, Singapore 911536.

What should I do if my household did not receive the invitation letter for renewal?

If your household was not automatically processed for renewal or did not receive the renewal invitation letter 2 months before your cards' expiry, please submit a renewal application online or via the hardcopy form to continue receiving CHAS subsidies after your current card expires.

What should I do if I lose my card? How can I get a replacement card if I have lost my card?

You should call the CHAS hotline at 1800-275-2427 (1800-ASK-CHAS) immediately for a replacement card. The CHAS hotline operates from Mondays to Fridays, 8.30am to 6.00pm (excluding Public Holidays).

What is the difference between the Pioneer/Merdeka Generation card and the CHAS card?

CHAS provides subsidies for visits at participating GP and dental clinics. All Singapore Citizens who apply will receive CHAS cards, with subsidies tiered according to household monthly income per person or annual value of the home. CHAS cards are typically valid for two years. With the card, cardholders can get subsidies at CHAS clinics. During the application process, CHAS applicants are also assessed for eligibility for higher subsidies at the public Specialist Outpatient Clinics (SOCs) and for outpatient medications, and CHAS Blue/Orange cardholders would generally qualify for these higher subsidies.

On the other hand, every Pioneer and Merdeka Generation senior, regardless of income or housing type, has a Pioneer Generation (PG) / Merdeka Generation (MG) card. The PG and MG cards are valid for life. With the PG card, Pioneers can receive special subsidies at CHAS clinics, and an additional 50% off subsidised services and medications at the public SOCs and Polyclinics. With the MG card, MG seniors can receive special subsidies at CHAS clinics, and an additional 25% off subsidised services and medications at the public SOCs and Polyclinics.

· Applying for CHAS

How can I apply for CHAS?

Singapore Citizens aged 21 years and older can apply for CHAS online on behalf of their household members. Alternatively, you may download a hardcopy application form here, or pick one up at any Community Centre/Club (CC), Community Development Council (CDC), Public Hospital or Polyclinic. Once completed, please mail the form (and supporting documents, if any) to P.O. Box 680, Bukit Merah Central Post Office, Singapore 911536.

Generally, your application will be processed within 15 working days from the date of receipt of the completed application. If you have not received the outcome after 15 working days, you may call the CHAS hotline at 1800-275-2427 (1800-ASK-CHAS) to enquire about your application status.

As a Pioneer Generation / Merdeka Generation senior, should I still apply for CHAS?

Pioneer Generation (PG) and Merdeka Generation (MG) seniors already enjoy special PG / MG CHAS benefits when visiting CHAS GP and dental clinics, with their PG / MG cards.

However, PG and MG seniors can still apply for a CHAS card, as their eligibility for higher healthcare subsidies will be assessed at the same time. Lower- to middle-income PG and MG seniors (i.e. those who are eligible for Blue or Orange CHAS cards) would generally enjoy higher subsidies for subsidised services at the public Specialist Outpatient Clinics (SOCs), and subsidised outpatient medications. (The additional subsidies that PG and MG seniors receive as part of the PG and MG package will be applied on top of these higher subsidies.)

Can I submit both an online application and a hardcopy application form?

You should only submit one CHAS application – either online or hardcopy.

If you have not received any notification on your application status after 15 working days, you may call the CHAS hotline at 1800-275-2427 (1800 ASK-CHAS) to enquire about your status.

What is the purpose of the QR code on the application form?

Singaporeans can apply for CHAS online. Scanning the QR code using your mobile device will lead you to the online application, which is a convenient way to apply for CHAS. Singapore Citizens aged 21 years and older may access the online application with their SingPass and submit the application on behalf of their household members.

I have already filled in a previous version of the application form. Can I still send it in?

Applicants are encouraged to apply for CHAS using the online application or the simplified hardcopy application form (i.e. version dated September 2019). These are more convenient, as only one household member needs to apply on behalf of his/her household members. Other household members will be kept informed by text message and/or hardcopy letter, depending on the notification preference indicated in the application.

The previous versions of the hardcopy application form (i.e. versions dated January 2014 to September 2017) will continue to be accepted for processing up till 31 December 2019. During this time, please note that all household members declared on the form will be required to provide consent and to acknowledge the terms and conditions, by signing the form.

What does “Main Applicant” mean? Who can submit a CHAS application as the Main Applicant?

Under the simplified application process, the Main Applicant is the person who submits a CHAS application on behalf of his/her household members. He/she has the responsibility to inform his/her household members of the application.

Singapore Citizens aged 21 years and above can be the Main Applicant for their household, using either the online or hardcopy application. Main Applicants using the online application would also require a valid SingPass to login.

For minors below 21 years of age

If a Singapore Citizen minor wishes to apply for CHAS as the Main Applicant, he/she may only apply using the hardcopy application form, and would require a parent or legal guardian to provide consent on their behalf.

For mentally incapacitated persons

If a mentally incapacitated person is to be designated as the Main Applicant, he/she may only apply using the hardcopy application form.

As he/she is unable to provide consent due to mental incapacitation, he/she would require a (i) donee appointed under a Lasting Power of Attorney, or (ii) deputy appointed by the Court under the Mental Capacity Act (Cap. 177A), to provide consent on his/her behalf. If he/she has no done or deputy, and has no other Singapore Citizen family members sharing the same NRIC address that can serve as the Main Applicant, a doctor’s certification of inability to give consent due to mental incapacity would need to be submitted.

Who should I include in my CHAS application as part of my household? Who will receive CHAS cards?

CHAS considers all family members related by blood, marriage and/or legal adoption (e.g. spouse, parents, children, grandparents, grandchildren, siblings, uncles, aunts, cousins and in-laws) and who live at the same address (as reflected on the NRIC), as members of your household. Please include all such family members in your application.

Domestic helpers, unrelated tenants, godparents and friends living at the same address are not considered members of your household. Family members not living at the same NRIC address are also not considered members of your household.

Only Singapore Citizens are eligible for CHAS and will receive CHAS cards. However, please include PR and FIN-holder family members when declaring your household as they are included in the calculation of household monthly income per person.

What information do I need to provide to apply for CHAS? Is the information required for the online application and hardcopy form the same?

The information required from Main Applicants for the online application and hardcopy form is generally the same.

In both forms, Main Applicants would need to declare their household members. The online application provides added convenience by pre-filling the Main Applicant’s household members (i.e. family members sharing the same NRIC address) based on Government records. As a Main Applicant, you would simply need to verify the household members shown, provide their contact details, and declare their relationship to you.

Main Applicants using the hardcopy form would need fill in the names, NRIC numbers, contact details, and their relationship to you, of all family members sharing the same NRIC address.

Main Applicants need not declare their/their household members’ incomes.

How do I verify the household member information shown to me in the online application?

The online application e-service displays the Main Applicant’s household members, based on Government records. The household composition should reflect all family members sharing the same NRIC address.

As a Main Applicant, you should verify that the household composition shown is correct. If it is correct, you should confirm your household composition and proceed with the online application. If the household composition shown is incorrect, you should update it by adding or removing the relevant family members, before continuing with the online application. Please note that we may contact you for further clarification and supporting documents if you have updated your household composition. 

Do I need to mail any supporting documents after submitting my CHAS application online?

Most applications will not require additional supporting documents. However, if further supporting documents are required for your application, our officers will contact you to advise on the documents required.

When the Main Applicant has submitted a CHAS application on behalf of his/her household members, how will the other household members be kept aware?

Under the simplified application process, the Main Applicant has the responsibility to inform his/her household members that he/she is submitting a CHAS application on their behalf.

Upon receipt of the CHAS application, a letter of acknowledgement will be sent to the household (at the Main Applicant’s residential address, as reflected on his/her NRIC). Other eligible family members who indicated SMS as a notification preference will also be individually notified of the CHAS application through SMS.

I am the Main Applicant and am applying on behalf of my household. What am I consenting to/declaring when I apply for CHAS?

As the Main Applicant, you would need to declare that you understand the Terms and Conditions of the CHAS application on behalf of your family, and that the information you have provided, including that of your family, is accurate. You are also consenting to the disclosure of your/your family’s personal information collected in the application with other Government agencies, for the purposes of administering services and schemes.

Please note that under the simplified application process, the Main Applicant has the responsibility to inform all family members about the application on their behalf, before submitting the CHAS application.

What information is used to assess my household’s eligibility for CHAS? What is household monthly income per person and how is it calculated?

Your household’s eligibility for CHAS is assessed based on household monthly income per person (for households with income), and Annual Value of home (based on NRIC address, for households without income).

Household monthly income per person is the total gross household monthly income divided by total number of family members sharing the same address (as reflected on the NRIC or Birth Certificate). Gross household monthly income refers to your basic employment income, trade/self-employed income, overtime pay, allowances, cash awards, commissions, and bonuses.

For example, a family of four with a total gross household monthly income of $7,200 has a household monthly income per person of $1,800 ($7,200 ÷ 4 family members = $1,800). Click here to use our Household Monthly Income Per Person Calculator.

The Annual Value of your home is the estimated annual rent if it is rented out. It is assessed by IRAS.

How will I receive the outcome of my CHAS application?

You and your household members will receive the application outcome by mail. Successful applicants will receive a welcome pack which will include their CHAS card. Information on the use of the card and participating CHAS clinics will also be included.

You may also view the outcome of your CHAS application online when available, by logging in to the CHAS online application e-service (www.chas.sg/apply).

What is the approximate processing time for a CHAS application?

Generally, your application will be processed within 15 working days from the date of receipt of the completed application form.

You may view your latest application status through the CHAS online application e-service (www.chas.sg/apply). If you have not received the outcome after 15 working days, you may call the CHAS hotline to enquire about your application status. 

I am unable to access the online application. What should I do?

If you are unable to access the online application, kindly report the incident to 1800-275-2427 (1800-ASK-CHAS).

I have a family member who is on the Public Assistance (PA) scheme. Do I have to indicate his/her details in the application form?

Yes, as he/she is part of the household. While PA cardholders do not have to apply for CHAS as they can already receive CHAS subsidies by showing the PA card at participating GPs and dental clinics, their details need to be included if their household is applying for CHAS.

I have a family member who is a Pioneer / Merdeka Generation (PG/MG) cardholder. Do I have to indicate his/her details in the application form?

Yes, as he/she is part of the household. While PG/MG cardholders do not have to apply for CHAS as they can already receive special CHAS subsidies by showing their PG/MG cards at participating GPs and dental clinics, their details need to be included if their household is applying for CHAS.

· Usage of CHAS

How do I use my CHAS card?

The colour of the CHAS card indicates the subsidy tier that cardholders are entitled to, namely the CHAS Blue, Orange or Green tier. All Pioneer Generation (PG) and Merdeka Generation (MG) seniors also receive special subsidies at CHAS clinics.

The amount that cardholders pay will be based on the fees charged by the clinic, minus the CHAS subsidies. Cardholders may wish to check with CHAS clinics on their fees before receiving treatment at each visit.

Please note that by using their CHAS/MG/PG cards and/or accepting CHAS subsidies at a CHAS clinic, cardholders agree to allow their doctor/dentist to disclose their personal information to the Ministry of Health (including its authorised agents). Please click here for more details on the patient consent clauses for CHAS.

The table below summarises the subsidies that cardholders can receive, depending on the colour of their card. 

CHAS Subsidy Table (Nov 2019) Click here to view the full image. 

Can my CHAS card be shared?

The CHAS card is non-transferable and cannot be shared.

Can I use the CHAS card at any private GP and dental clinic? How do I know whether a clinic is participating in CHAS?

Not all GPs and/or dental clinics participate in the scheme. CHAS clinics can be easily identified by the CHAS stickers displayed.

CHAS Clinic Decals (Nov 2019) 

Where can I find the list of participating CHAS clinics?

The list of participating clinics can be found here.

What are the likely fees that I have to pay at the participating clinic using my CHAS card?

Patients are expected to  co-pay for their treatment under CHAS. CHAS clinics are expected to charge CHAS patients reasonable fees for the medical and dental treatments provided under CHAS.

We encourage you to check with your doctor or dentist on the likely fees that you will be charged before proceeding with your treatment(s). The treatment required and the fees will vary according to each patient's condition. The amount you pay will be based on the fees charged by the clinic, minus your CHAS subsidies.

From 1 January 2017, it is compulsory for all CHAS GP and dental clinics to issue itemised bills to all CHAS patients.

For medical clinics, the itemised bill shall state the following:

(a) the total amount charged (before subsidy), with a breakdown of the amount into charges for consultation, medication, investigation and other goods/services, at minimum (where applicable);
(b) the total amount of subsidy claimed for the patient; and
(c) the total amount payable by the patient (after subsidy). 

Minimum level of bill itemisation required (medical clinics): 

Bill itemisation (GP clinics) 

For dental clinics, the itemized bill shall state the following:

(a) the total amount charged (before subsidy), with a breakdown of the amount into the individual dental procedures performed on the patient under CHAS (with the number of times each procedure was performed and the amount charged);
(b) the total amount of subsidy claimed for the patient under CHAS; and
(c) the total amount payable by the patient under CHAS (after subsidy).

Minimum level of bill itemisation required (dental clinics): 

 Bill itemisation (dental)_Nov2019 

Can I also use MediSave to help pay for my bill after deducting the CHAS subsidies?

Patients can use their own or their immediate family members’ MediSave accounts, up to the withdrawal limit of $500 per account per year for outpatient treatment of chronic conditions. 

MediSave can  be used to co-pay the remaining bill after deducting the CHAS subsidies. After deducting the CHAS subsidies, you will need to co-pay 15% of the remaining bill in cash, while the rest can be claimed from MediSave.    

Example of a complex chronic visit for a blue CHAS cardholder with the usage of MediSave:

Consultation 

$ 

40.00 

List price of components that make up the total bill 

Medication 

$ 

120.00 

Lab Test 

$ 

45.00 

Total Bill 

$ 

205.00 

  

CHAS subsidy 

$ 

- 125.00 

This is the amount of CHAS subsidies you are claiming for this visit  

Patient Payable 

$ 

80.00 

Amount due after deduction of CHAS subsidies 

Cash Co-payment (15% of Remainder) 

$ 

12.00 

This is the part of remainder which you will need to pay out-of-pocket 

MediSave Claimable 

$ 

68.00 

This is how much you can claim from MediSave

 

For chronic conditions, there is a Simple and Complex subsidy tier. How do I know which tier I am eligible for?

The tier is determined based on the complexity of your chronic condition(s). "Simple" refers to visits for one chronic condition. "Complex" refers to visits for two or more chronic conditions, or one chronic condition with complication(s). Your GP can advise you which chronic subsidy tier you are eligible for. 

 

 

Can I visit a CHAS General Practitioner (GP) to seek treatment for my chronic and common illnesses simultaneously?

Yes, you can seek treatment for multiple conditions simultaneously. However, only one CHAS claim can be made for each visit, for the primary purpose of the visit. For example, if your primary purpose is to follow up on your hypertension treatment but at the same time seek treatment for flu, you would only be able to make one chronic claim (covering both hypertension and flu).

Is there a limit on the number of visits I can make?

You are encouraged to visit the same family doctor each time you are unwell so that the doctor is familiar with your personal and family's medical history. This will enable your doctor to effectively and holistically manage your medical conditions.

For common illnesses, it is not expected that more than four visits per month would be required. 

For chronic conditions, on average, patients are expected to make about four visits per calendar year to the GP for the management and treatment of their condition(s).

These guidelines have been put in place to ensure that patients with multiple, frequent visits and might potentially require specialist or hospital care are reviewed in a timely manner.

From 1 January 2020, MOH will be instituting a limit on the number of visits for common illnesses allowed under CHAS to be 24 per year per patient, across all CHAS clinics. We have assessed that it is not expected that more than 24 visits per year would be required for common illnesses. This guideline has been put in place to limit potential abuse of subsidies and to ensure that patients with multiple, frequent visits and might potentially require specialist or hospital care are reviewed in the appropriate setting in a timely manner.

Can my CHAS GP refer me to a Specialist Outpatient Clinic (SOC)? Will I be considered a subsidised patient at the SOC?

If you have been assessed to require specialist care and hold a CHAS Blue, CHAS Orange, MG and PG card, your CHAS GP and dentist can make a referral for you to visit a public hospital Specialist Outpatient Clinic (SOC) or public dental National Specialty Centre (NSC). You will be considered as a subsidised patient and will receive care from a team of doctors/dentists. Patients who wish to choose a specific doctor/dentist will have to pay private rates.

CHAS Green cardholders enjoy CHAS medical benefits only, and are thus eligible for subsidised SOC referrals, but not eligible for subsidised dental NSC referrals.

Upon referral, do bring along your NRIC and CHAS Referral Form, during your first visit to the subsidised SOC/NSC.

Can I use the CHAS card at the polyclinic?

All Singaporeans already receive heavy Government subsidies at the polyclinics. As such, CHAS subsidies are not applicable at the polyclinics, and are intended only for private GP and dental clinics.

If I am currently being seen at the polyclinic for my chronic conditions but wish to seek treatment with my GP clinic under CHAS, what do I need to do to ensure continuity of care?

You may wish to inform your polyclinic doctor of your request and obtain a memo from him. The memo should indicate your condition, the medications that you are taking and latest test results, if any. This memo could be presented to your GP on your first visit to the CHAS clinic.

For a Pioneer/Merdeka Generation senior with both the PG/MG card and CHAS card, which card should he/she bring when visiting a CHAS clinic?

Pioneers (or Merdeka Generation seniors) can bring their PG (or MG) card when visiting a CHAS clinic.

· Recommended Health Screening, Screen for Life (SFL) by Health Promotion Board (HPB)

· What is Screen for Life?

Screen for Life (SFL) is the national screening programme by the Health Promotion Board (HPB) that encourages Singaporeans and Permanent Residents to go for regular screening and follow-up. You can find out your recommended screenings at Screen for Life.

· What subsidies can I receive under Screen for Life (SFL)?

All Singaporeans can access subsidised screening for cardiovascular disease, cervical cancer, and colorectal cancer at a low, fixed fee, as long as they are eligible to go for screening (please see Question 5 for eligibility criteria). This fixed fee also covers one follow-up consultation (if needed). These screening services are only available at CHAS GP clinics.

The SFL subsidy offers these screenings and one post-screening consultation for free for Pioneers, while CHAS Blue, CHAS Orange and Merdeka Generation (MG) cardholders will need to pay a fixed fee of $2. All other Singaporeans, including CHAS Green cardholders, only need to pay $5.1 

Table 1: SFL Co-payment

SFL Co-Payment Table 

While PRs are not eligible for enhanced SFL subsidies, they can continue to tap on HPB’s screening test rate(s) at CHAS GP clinics. The prevailing doctor consultation rates will be charged accordingly by the respective CHAS GP clinics. 

1 The fee covers all screenings done in a single visit. For example, an eligible CHAS Blue cardholder will pay $2, and this will cover the costs of one screening visit which could include screening tests for cardiovascular risk and/or colorectal cancer and/or cervical cancer screening, and the consultation fees for one follow-up visit, if required. The co-payments for MG and CHAS Green cardholders will take effect from 1 Nov 2019. 

· What services does the SFL co-payment cover?

It covers the cost of all of the recommended screening tests done within the same visit1, and the doctor's consultation fee, as well as any repeat tests required and one post-screening follow-up consultation for individuals who have been assessed to require one.

1 Screenings done at separate visits will be subject to the co-payment each time.

· What do the SFL subsidies at GP clinics aim to achieve?

The SFL subsidies aim to encourage more Singapore Citizens to go for recommended screening and receive the necessary follow-up. Treatment is more effective when conditions are detected and treated early. Going for regular screenings and follow-up with your regular GP also helps to develop a meaningful patient-doctor relationship, so that your GP is better able to manage your condition(s) in the long term.

· How do I know if I am eligible for SFL subsidies?

Your eligibility depends on:

  1. Your age and gender as below:
    • Cardiovascular risk screening - Men and women aged 40 years and above
    • Cervical cancer screening – Women aged 25 years and above
    • Colorectal cancer screening – Men and women aged 50 years and above
     
  2. The date of your last screening:
    • Cardiovascular risk screening – Three years since your last screening
    • Cervical cancer screening – Three years since your last Pap test or five years since your last HPV test
    • Colorectal cancer screening – one year since your last screening with FIT
     
  3. Whether you have been diagnosed with chronic diseases or selected cancers (cervical and colorectal).

All eligible Singaporeans should receive a letter of invitation from HPB informing them of the scheme. You may wish to check with your CHAS GP clinic on the most updated information on screening eligibility upon registration.

Upon receiving the letter, we strongly encourage you to make an appointment with your preferred CHAS GP. On the appointment date, please present the letter, your NRIC, and CHAS/MG/PG/PA* card (if any), to qualify for the subsidised rate.

*Eligible Public Assistance (PA) card holders will receive the same subsidies as PG cardholders i.e. no need for co-payment.  

· I am below 40 years old, but I would like to be screened. Can I enjoy the SFL subsidies?

If you are between 18 to 39 years old, and are identified to be 'at-risk' after taking the Diabetes Risk Assessment (DRA) on HPB's HealthHub platform, you may enjoy the SFL screening subsidies for cardiovascular risk screening. (Please refer to question 18 here)

If you are a woman aged 25 or above, you may enjoy the SFL screening subsidies for cervical cancer screening (Pap tests for those aged 25 to 29, HPV testing for those aged 30 and above).

· Where can I go for screening?

Screening under SFL is available at all CHAS GP clinics island wide.

You may use the clinic locator find out where your nearest CHAS GP clinic is located. We strongly recommend you to make an appointment with your CHAS GP as you need to prepare for your screening appointment.

On the appointment date, please present the letter, your NRIC, and CHAS/MG/PG/PA* card (if any), to qualify for the subsidised rate.

*Eligible Public Assistance (PA) card holders will receive the same subsidies as PG cardholders i.e. no need for co-payment.

· Do I have to make an appointment to get screened?

We strongly recommend that you call your preferred clinic in advance to make an appointment for screening, because booking an appointment with your GP facilitates a smooth process for your visit. As non-fasting test options are available for diabetes mellitus and lipid disorders, no fasting is required for the general population. However, as there are some medical conditions which might affect the accuracy of non-fasting screening tests, you may wish to check with your family doctor on whether they would recommend fasting tests instead.

· Will I be able to enjoy the subsidised screening rates if I visit my doctor at the polyclinic?

The enhanced subsidised rates are only available at CHAS GP clinics. If you prefer to attend screenings at polyclinics, your visit will be subsidised according to prevailing polyclinic subsidies.

· If my screening results are abnormal and require specialist referral, can I get a subsidised referral to SOCs?

If you are a valid CHAS/MG/PG cardholder and have gone to a CHAS GP clinic for your recommended health screening under the Screen for Life (SFL) programme, the CHAS GP clinic will be able to provide you with a subsidised referral to the Specialist Outpatient Clinics (SOCs) at the public hospitals, in the event of an abnormal screening result that warrants further investigation and/or treatment.

This is no different from the current practice where a CHAS GP clinic can provide subsidised SOC referrals for CHAS/MG/PG patients. If patients indicate that they would like to see a specific doctor, they will be charged at prevailing private rates.

· What happens if my CHAS card has expired? Will I still be eligible for the screening subsidies?

If you meet the eligibility criteria, a valid CHAS Blue/Orange card is required for the subsidised fixed fee of $2 for the recommended health screening(s) at CHAS GP clinics under the enhanced Screen for Life (SFL) programme. These screenings are free for eligible Pioneers and $2 for MG Seniors. If your CHAS Blue/Orange card has expired, we would encourage you to reapply for CHAS as soon as possible. Singaporeans without a valid CHAS Blue or CHAS Orange card, and who are not Pioneers or MG Seniors, would need to pay a slightly higher subsidised fixed fee of $5 for the recommended health screening(s) under SFL.

· Will screening subsidies at the CHAS GP clinic be applicable for other health screening tests that are not under the SFL programme?

Screening subsidies at CHAS GP clinics are applicable only for the health screening tests recommended under the SFL programme.

· How can I find out more about the Screen for Life programme?

You can find out more about the recommended screenings at the Screen for Life website here.

· Feedback on CHAS

Who should I contact if I have further queries on CHAS?

If you require any further assistance on CHAS, please click here or call the CHAS hotline at 1800-275-2427 (1800-ASK-CHAS) between 8.30am and 6.00pm, Monday through Friday (excluding Public Holidays).

Who can I provide feedback to if I am unhappy with the treatment provided?

You may contact the Singapore Medical Council (SMC) or the Singapore Dental Council (SDC), which are the regulatory authorities charged with guarding against medical/dental incompetence and professional negligence committed by doctors or dentists respectively. 

How would I know if I am receiving the correct subsidy from the clinic, and how much subsidy the clinic is claiming from Government in my name?

From 1 January 2017, it is compulsory for all CHAS GP and dental clinics to issue you an itemised bill for your visit. The itemised bill must at least state (i) the total charges before CHAS subsidy (with a breakdown into Consultation, Medication, Investigation and Others for medical bills or individual dental procedures for dental bills); (ii) the total CHAS subsidy given; and (iii) the remaining amount that you pay. This will give you a clearer understanding of the treatments and subsidies received. You should get an itemised bill from the clinic even if your bill is fully covered by CHAS subsidies and you do not make any out-of-pocket payment. If you have any queries on the bill, you are encouraged to speak to your clinic.

In addition, you can check your CHAS claims history and annual subsidy balance, by logging in to MyCHAS using your SingPass, or calling the CHAS hotline (1800-275- 2427). You can also update your personal particulars through MyCHAS or the CHAS hotline.